OnGuard’s Client 5 Promises

Satisfaction guaranteed, or your money back. These are the five promises every OnGuard client can count on.

1. Prompt Response

Every alarm and emergency call is answered in under 60 seconds, 24/7/365, and we show up on time for every job or let you know ahead of time.

We are quick but not hurried, for great haste makes great waste.

2. Purposeful Design

We build custom designs that get the most out of your investment, with no extra charge and no obligation.

We make it as simple as possible, but not less than reliable.

3. Proper Execution

Professional workmanship, matched to the scope and to industry standards.

We practice the 5 P’s: Prior Planning Prevents Poor Performance.

4. Perpetual Service

Support, training, and service on all the equipment you buy from us, plus 15 minutes of free support for every customer, forever.

If it’s worth doing, it’s worth doing right.

5. Proactive Engagement

A triple win, done right or not at all.

An ounce of prevention is worth a pound of cure.

The OnGuard Way: Heart, Head, Hands

Our promises are only as good as the people who keep them. We hire for Heart (the right person for the team: character, values, attitude, trust, teamwork, integrity), Head (the right skill for the position: knowledge, technology, and the drive to learn and adapt), and Hands (the right way for the results: preparation, detail, process, ownership, consistency, and completion). Right person plus right skill plus right way equals right results.