Account Takeover from Local Competitor and Unprofessional Conduct

We took over an account today from a Local ‘Competitor’. After two successful undetected break-ins, the owner confronted his client. The client called to complain about another issue after yesterday’s service call with the ‘competitor.’ The owner got upset and actually disconnected the client’s alarm immediately after they called to cancel (always best to call after new svc is on). Talk about rude, especially considering the owner of the shop seemed very reasonable (well, most all do during the dating / honeymoon period). Anyhow, we got the call at noon, went on site, wrote it up, and all squared away by 5pm..

The former company’s service tech criticized the installation, which, while possibly warranted, was unprofessional.

Never trash the tech who came before you, especially when you are on the same team. It doesn’t make anyone look good and the customer to feel well.

I just had to share this picture. The sales man upsold and/or the installer’s name is Pete Repete.

Kirk Booher, Onguard.